FAQ’s

Can’t find your answer?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

Orders & Shipping

1. How can I place an order?

Simply add your favorite items to the shopping cart, then proceed to checkout where you fill in your shipping and payment details before confirming the purchase.

2. Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping fees and delivery times vary based on your location and chosen shipping method.

3. How long does shipping take?

Standard shipping usually takes between 5 to 10 business days, depending on your destination and shipping option selected at checkout.

4. Can I track my order?

Absolutely! Once your order is shipped, we will send you a tracking number so you can monitor its progress until delivery.
Returns & Exchanges

5. What is your return policy?

We accept returns within 30 days of delivery if the items are in original condition and packaging. Some exclusions may apply.

6. How do I initiate a return or exchange?

To start a return or exchange, please contact our customer service team who will guide you through the process step-by-step.
Jewelry Care

7. How do I take care of my jewelry?

Keep your jewelry dry and store it separately in a soft pouch to avoid scratches. Avoid exposure to harsh chemicals and perfumes.

8. Is your jewelry hypoallergenic?

Yes, our pieces are crafted from hypoallergenic materials suitable for sensitive skin to prevent irritation.
Customization & Sizing

9. Do you offer custom jewelry?

Yes, we provide custom jewelry options. You can reach out to us with your ideas and we’ll help bring them to life.

10. How do I find my ring size?

Use our detailed online ring size guide or visit a jeweler to measure your finger accurately for the best fit.